Effective Date: August 19, 2026
PineWake respects your privacy. This Privacy Policy explains how we collect, use, and share information when you use our website, create an account, place an order, subscribe to our newsletter, submit a review, or contact us.
Information We Collect
Depending on how you use PineWake, we may collect:
- Name
- Shipping and billing address
- Email address
- Phone number, when provided or required for shipping
- Account information
- Order and purchase information
- Communications you send to PineWake
- Reviews or other content you submit
- Newsletter subscription information
- Basic technical and website usage information
Payment information is securely processed by our payment processor. PineWake does not store your full credit or debit card information.
How We Use Your Information
We may use your information to:
- Process and manage orders
- Process payments
- Fulfill and ship purchases
- Provide order and tracking information
- Create and maintain customer accounts
- Respond to customer questions and support requests
- Process returns, refunds, cancellations, and other order requests
- Manage customer reviews
- Send newsletters you have requested
- Improve our website and customer experience
- Maintain website security and prevent fraud
- Meet legal and business requirements
Information Sharing
We may share information with trusted service providers when necessary to operate PineWake, including:
- Payment processors
- Product fulfillment providers
- Shipping carriers
- Email service providers
- Website hosting, security, and analytics providers
We share only information reasonably necessary for these services.
PineWake does not sell your personal information.
Customer Accounts
If you create a PineWake account, we store information necessary to provide and maintain your account and order history.
You are responsible for keeping your account credentials secure.
PineWake does not store your full payment card information in your customer account.
Newsletter
If you subscribe to the PineWake newsletter, we may use your email address to send the communications you requested.
You may unsubscribe using the unsubscribe option included in newsletter emails.
Order, account, security, and customer-service emails may still be sent when necessary.
Reviews
If you submit a review or other content intended for public display, that information may appear publicly on PineWake.
Do not include sensitive personal information in publicly submitted content.
Cookies
PineWake may use cookies and similar technologies to operate website features, maintain sessions, remember preferences, improve functionality, maintain security, and understand website usage.
You may be able to restrict or disable cookies through your browser. Disabling cookies may affect some website features.
Security
We take reasonable measures to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Data Retention
We may retain information as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and meet legal or business requirements.
Your Rights
Depending on your location and applicable law, you may have rights to access, correct, or request deletion of certain personal information.
Contact PineWake to make a privacy-related request.
Some information may need to be retained for transaction, security, business, or legal purposes.
Changes to This Policy
We may update this Privacy Policy periodically. Changes become effective when the updated policy is posted on the PineWake website unless otherwise stated.
Contact
Questions or requests regarding this Privacy Policy may be submitted through the PineWake Contact page.