Contact Us
We're here to help.
Whether you have a question about an order, our products, or PineWake, we'd love to hear from you.
Customer Support
Email: support@pinewake.com
We aim to respond to inquiries within 1–2 business days.
What Can We Help With?
- Order questions
- Shipping inquiries
- Returns and replacements
- Product information
- Website issues
- General questions
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number, if applicable
- A brief description of your question or issue
- Photos if you're reporting a damaged, defective, or incorrect item
Damaged or Incorrect Items
If you received a damaged, defective, misprinted, or incorrect item, please contact us within 30 days of receiving the affected item.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Thank You
Thank you for supporting PineWake. We look forward to assisting you.
General inquiries: outdoors@pinewake.com